Shipping policy
Shipping Policy
Thank you for shopping with CULTIVÉ.
We are committed to carefully packaging and delivering your order with intention and care.
Processing Time
Orders are typically processed within 2–5 business days.
During launches, promotions, or high-volume periods, processing times may be slightly extended.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We currently offer:
- Standard Shipping (U.S.)
- Free Shipping on orders over $75
Delivery Estimates
Estimated delivery times after shipment:
- Standard Shipping: 3–7 business days
Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other unforeseen circumstances.
Lost or Delayed Packages
CULTIVÉ is not responsible for shipping carrier delays, lost packages marked as delivered, or incorrect shipping addresses entered at checkout.
If your package appears lost or delayed, please contact the shipping carrier directly first. If additional assistance is needed, email us at:
Incorrect Addresses
Please carefully review your shipping information before placing your order.
Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the product and packaging
We will review the issue and work toward a resolution as quickly as possible.
International Shipping
At this time, CULTIVÉ only ships within the United States.
Contact
Questions about shipping or your order?
Contact:
support@cultive-scalpcare.com