Shipping policy

Shipping Policy

Thank you for shopping with CULTIVÉ.

We are committed to carefully packaging and delivering your order with intention and care.

Processing Time

Orders are typically processed within 2–5 business days.

During launches, promotions, or high-volume periods, processing times may be slightly extended.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We currently offer:

  • Standard Shipping (U.S.)
  • Free Shipping on orders over $75

Delivery Estimates

Estimated delivery times after shipment:

  • Standard Shipping: 3–7 business days

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, holidays, or other unforeseen circumstances.

Lost or Delayed Packages

CULTIVÉ is not responsible for shipping carrier delays, lost packages marked as delivered, or incorrect shipping addresses entered at checkout.

If your package appears lost or delayed, please contact the shipping carrier directly first. If additional assistance is needed, email us at:

support@cultive-scalpcare.com

Incorrect Addresses

Please carefully review your shipping information before placing your order.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery and include:

  • Your order number
  • Photos of the product and packaging

We will review the issue and work toward a resolution as quickly as possible.

International Shipping

At this time, CULTIVÉ only ships within the United States.

Contact

Questions about shipping or your order?

Contact:
support@cultive-scalpcare.com